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Complaint Redressal System

Level-1 : All the clients having complaint regarding any service or otherwise shall inform their respective executives in writing. Client is also advised to send a copy of the same mail at info@capitalgrow.in. To ensure timely recording and recognition of the grievance, the respective executive shall revert within 5 working days w.r.t redressal of such complaint.

Level-2 : If the client still wants to escalate the complaint, he/she can approach Management Team at complaints@capitalgrow.in. They being the highest authority at CapitalGrow Financial Services can redress the complaint in the best possible manner. Management Team will reply the client within 15 working days.

Level-3 : In case the client is still not satisfied he/she can escalate the matter to ceo@capitalgrow.in or regulators. Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.

You can use the below form to write your complaints directly to us:
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